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Thank you for shopping with MovinEasy.com! We aim to get your order to you as smoothly and efficiently as possible.
Shipping Rates & Delivery Timeframes
The shipping rate charged for your order and the estimated delivery timeframe are based directly on the shipping service you select during the checkout process on movineasy.com. Available options and their associated costs and estimated delivery times will be presented for your selection before you complete your purchase.
Our Typical Shipping Carrier: USPS
While various shipping options may be presented at checkout, our standard shipping service is typically fulfilled through the United States Postal Service (USPS).
Typical USPS Delivery Timeframes (Domestic US)
When you select a USPS service, the delivery timeframe will generally align with their standard estimates. Please note these are estimates provided by USPS and are not guaranteed (unless explicitly stated by the service, like Priority Mail Express). Actual delivery times can vary based on origin, destination, peak seasons, weather, and other carrier-related factors.
Here are the typical delivery windows for common domestic USPS services:
USPS Ground Advantage™: Typically delivered within 2-5 business days.
USPS Priority Mail®: Typically delivered within 2-3 business days.
USPS Priority Mail Express®: Typically delivered in 1-3 days (with delivery by 6 PM to most U.S. addresses, service guarantee may apply).
Order Processing Time
Please note that the delivery timeframes mentioned above begin after your order has been processed and shipped. Our typical order processing time is [Insert Your Processing Time Here - e.g., 1-2 business days, 24 hours, etc.]. Processing time does not include weekends or holidays.
Tracking Your Order
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). You can use this number to 1 track the progress of your delivery via the carrier's website.
Questions?
If you have any questions regarding our shipping policy or your order's shipment, please contact us by phone at (512)474-0980 or by email at [email protected] and we will happy to provide any help needed.
Return Policy
At MovinEasy.com, we want you to be completely satisfied with your dancewear and shoes. If you need to return an item, please review our policy below.
Return Window:
We accept returns for eligible items within 30 days from the date your order was delivered.
Conditions for Return:
To be eligible for a return and refund, items must meet the following conditions:
Unworn, Unwashed, and Unused: Items must show no signs of wear, washing, or use. Please try on shoes on a clean, carpeted surface to avoid scuffing the soles.
Original Tags Attached: All original manufacturer and store tags must still be attached to the garment or item.
Original Packaging: Items must be returned in their original, undamaged packaging (e.g., shoe boxes, plastic bags for apparel). Shoe boxes must not be taped or damaged, please place them inside another shipping box or wrapper.
Sellable Condition: Items must be in a clean, odor-free, and re-sellable condition.
Non-Returnable Items:
For hygiene and safety reasons, the following items are generally considered final sale and cannot be returned:
Pointe Shoes are Final Sale items
Tights
Undergarments (including dance belts and bras)
Makeup and Hair Products
Items marked as "Final Sale" or "Clearance"
**Special Orders** or customized items
Return Shipping Costs:
The cost of return shipping is the responsibility of the customer. We do not provide prepaid return labels.
We recommend using a trackable shipping service, as MovinEasy.com is not responsible for items lost or damaged during return transit.
Original shipping charges paid on your order are non-refundable.
How to Initiate a Return:
The best and most efficient way to handle your return is directly through your customer account on our website.
Please log in to your account at movineasy.com.
Navigate to your "Order History" section.
Select the order containing the item(s) you wish to return.
Follow the prompts to initiate the return process and receive authorization.
Refund Processing:
Once we receive your returned item(s) and inspect them to ensure they meet the return conditions, we will process your refund. 1
Please allow approximately 5-7 business days after we receive the return for inspection and processing.
Refunds will be issued back to the original method of payment used for the purchase.
If you have any questions about our return policy that are not addressed here, please feel free to contact our customer service team at 512-474-0980 or email at [email protected] (though initiating the return via your online account is the preferred method).
